Privacy Policy

1. Information we collect

Depending on how you interact with us, we collect the following types of information:

• Contact and inquiry details: your first and last name, email address, and message when you use our contact form, together with any phone number or other details you choose to provide.
• Reservation and purchase details: contact information, selected room, game date and time, group size, gift purchase details, transaction records, and information requested during checkout.
• Chat and correspondence: messages, contact details you provide, and records of our communications with you.
• Website and device information: IP address, browser and device details, referring pages, pages visited, interactions, visit times, and identifiers collected through cookies or similar technologies.

Please provide only information needed for your request. Do not send payment card numbers, passwords, government identification numbers, or sensitive personal information through our general contact form or chat.

2. How we use information

We use information to:

• Process reservations and gift purchases and administer your booking.
• Send confirmations, respond to questions, and communicate about your visit.
• Help arrange group outings, celebrations, and corporate events you request.
• Operate, troubleshoot, secure, and improve our website and customer service.
• Understand website traffic and measure or improve advertising performance.
• Send promotional communications where permitted and subject to your choices.
• Maintain business records, prevent fraud, resolve disputes, and meet legal obligations.

3. Online bookings, gifts, and payments

Our website uses Xola for online reservations and gift purchases. Information entered during checkout is handled through Xola and its payment services. This may include your name, contact details, billing information, payment card details, and booking or gift information.

We receive information needed to manage your reservation or purchase, such as contact details, booking information, payment status, and transaction records. The information available to us depends on the checkout and payment services used.

For more information about Xola's handling of personal information, read the Xola Privacy Policy. Booking, cancellation, and refund terms are separate from this Privacy Policy.

4. Live chat

Our website includes a live chat service provided by tawk.to. The chat service may collect your messages, contact details you provide, IP address, browser and device information, and activity associated with your website visit. Chat records help us answer questions and provide support.

The chat widget may collect technical and visit information when it loads, even if you do not send a message. Learn more in the tawk.to Privacy Policy.

5. Cookies, analytics, and advertising

Our website and third-party services use cookies, pixels, and similar technologies. Cookies are small files stored by your browser. Pixels and similar tools can send information about page visits and interactions to the service providing them.

• Website functionality: cookies and similar technologies support sessions, form security, online checkout, and chat features.
• Google Analytics: analytics tools help us understand traffic, referring sources, and how visitors use the website. We use Google Tag Manager to manage website tags; the individual tags determine the data collected.
• Meta Pixel: our website includes Meta's tracking pixel, which sends website activity and device or browser information to Meta. This can support advertising measurement and personalized advertising on Facebook, Instagram, and other services, depending on settings.

Third-party providers may associate information from our website with other information they hold about you, including an account you have with them. Depending on the provider and your settings, collection can occur when a page loads, before you interact with a feature.

Read the Google Privacy Policy and Meta Privacy Policy for details. See Your privacy choices below for ways to manage cookies and advertising preferences.

6. Embedded content and external websites

Our website includes embedded YouTube videos and links to outside services, including maps, review websites, and social media pages. Embedded content may communicate with its provider when the page loads or when you interact with it, and may use cookies or similar technologies.

When you follow an external link or use a third-party feature, that provider's privacy practices also apply. YouTube's handling of information is described in the Google Privacy Policy linked above. We do not control the privacy practices of external websites.

7. How information is shared

We share information in the following circumstances:

• Business services: with providers that support reservations, payments, chat, hosting, communications, website maintenance, and related operations.
• Analytics and advertising: with providers receiving information through the tools described in this policy, subject to the settings and choices that apply to those tools.
• Legal and safety purposes: where reasonably necessary to comply with law or legal process, investigate fraud, resolve disputes, or protect people, property, and legal rights.
• Business changes: as part of a proposed or completed merger, acquisition, or transfer of business assets, subject to applicable law.
• At your direction: when you ask us to share information or authorize a particular disclosure.

8. Participant photos

Participant photos may appear on our website or our social media pages. If a photo of you or your child appears and you would like it removed, please contact us with enough information to identify the image, such as the page address and the date of your visit.

We will review your request and respond as required by applicable law. Removing an image from pages we control may not remove copies that other people or websites have saved or shared.

9. Retention and security

We retain personal information for as long as reasonably needed for the purposes described in this policy, including managing reservations, responding to inquiries, maintaining required accounting records, preventing fraud, and resolving disputes. Retention depends on the type of information, the reason it was collected, and applicable legal requirements.

We use reasonable administrative and technical measures intended to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

NoEscape is based in the United States. Our providers may process or store information in the United States or other countries, where privacy laws may differ from those where you live.

10. Children's privacy

Our online reservation, inquiry, and chat features are intended for adults, including parents and guardians arranging visits for children. Children under 13 should not submit personal information through these features. Parents or guardians should make reservations and contact us on their behalf.

If you believe a child under 13 has submitted personal information directly through our website, please contact us. We will investigate and take appropriate steps, including deleting information where required by law.

11. Your privacy choices

• Information you provide: you can choose what to submit. Some information is needed to complete a reservation or respond to a request.
• Cookies: use your browser settings to manage or delete cookies and other site data. Blocking cookies can affect checkout, chat, and other features.
• Google Analytics: Google offers an Analytics opt-out browser add-on for supported browsers. This tool applies to Google Analytics and does not disable other services or tracking technologies.
• Advertising preferences: review the privacy and advertising controls available in your Google and Meta accounts. These settings may limit personalization without stopping all information collection.
• Promotional email: if you receive marketing emails from us, use the unsubscribe instructions or contact us to stop them. We may still send communications needed to manage your reservation or answer your inquiry.

You can also contact us to request access to, correction of, or deletion of personal information we hold about you. Depending on where you live and whether a law applies to our business, you may have additional rights, including rights relating to targeted advertising or certain disclosures of personal information.

We may need to verify your identity before fulfilling a request. Some information may need to be retained for legal, accounting, security, or dispute-related reasons. We will respond in accordance with applicable law. Browser and provider privacy settings may need to be adjusted separately for each device or browser you use.

12. Changes to this policy

We may update this Privacy Policy as our website, services, or information practices change. The date at the top shows when it was last revised. We will provide additional notice or obtain consent when required by applicable law.